Haus Schneeberg Guest Book
Welcome to Haus Schneeberg!
A very warm welcome to Haus Schneeberg! Our names are Jérôme and Alison Lebatard and we hope you have a fantastic stay with us in Mühlbach am Hochkönig.
This information pack will hopefully give you all the information you require during your stay here, but should you have any questions, please ask us. We live on the ground floor in Haus Schneeberg, in apartment Hundstein. Jérôme is French, and Alison is British. We both speak fluent English and French, and our German is improving! Jérôme also speaks some Italian and Spanish.
Please ring the front door bell if you need us during your stay as we cannot hear when the door is knocked! If we are not in, we will probably be out skiing, hiking or biking! You can contact us on the following mobile phone number: 0043 664 274 8603
Did you know we have a Facebook page, and we are on instagram, where we post regular updates of what is going on in the area.
We put lots of photos and activities and events in the area on our Facebook and instagram pages, so make sure you like our pages to see all the information! Check in to Haus Schneeberg on Facebook to let your friends know you are here! We would also love you to share your photos to the page, and if you like us, give us a recommendation!
How to find us and Checking In
Our Address is:
Haus Schneeberg, 245 Mühlbach am Hochkönig, Mühlbach am Hochkönig, 5505, Austria. We are in the centre of the village, directly behind the Firestation. Coming from Bischofshofen direction, go through the centre of the village, and after the shops and restaurants, you will see the Firestation on the right. Turn right just before the Firestation, and Haus Schneeberg is the building behind. Parking is in front of the house, the entrance is to the rear of the house. You are welcome to drive up to the rear of the house to unload your car, but please be aware that this is also used for unloading by our neighbours.
Check in is from 3pm – 8pm, check out is by 10am. We will be here to greet you and show you to your apartment. please let us know approx time of arrival at least one day before, and we would really appreciate it if you could send us a quick message if you are running late! We do have a room available to store your luggage if you require this. Please enquire as soon as possible so we can make arrangements. It may be possible to check in/out outside normal check in times, but there is generally a charge for this, and it does depend on availability. Please enquire about this.
The supermarket in the village closes at 7pm on weekdays, and 6pm on Saturdays, and is closed on Sundays (in peak season the supermarket is now open Sunday afternoons). If you would like us to organise a welcome pack of food for you, please let us know asap.
We have added some extra cleaning procedures, in line with covid 19 guidelines. For more information on this please click here
A lot of our bedding is feathers – if you are allergic, or for any other reason require non feather bedding, then please let us know in advance so we can put non down bedding in the apartment (subject to availability)
We also have lighter weight duvets available in the summer.
Click below to access our Google My Maps favourite places to see and visit when you are here, plus find Haus Schneeberg on the map!
Staying at Haus Schneeberg
There are 3 apartments in Haus Schneeberg – they are all named after peaks in the Hochkönig . On the first floor are apartment Aberg, which sleeps up to 5 people, and apartment Hochkeil, which sleeps up to 4 people. On the second floor, there is apartment Selbhorn, which sleeps up to 5 people, and is in the eaves of the house. Please take care of your key, as if you lose it, unfortunately, there is a €25 charge for getting new keys recut. The main front door is opened with a code. We will provide you with this code on arrival, or if you have arranged a contact free check in, we will provide the code a day before arrival. Please let us know if there is anything you need or if you have any issues as soon as possible so we can resolve as quick as possible for you.
Apartment Selbhorn is on the second floor, in the eaves of the house. Please take care of the low height areas so you do not bump your head! Hopefully you will find the kitchen equipped with everything you require. There is an oven and grill, 4 ring hob, Tassimo coffee machine, filter coffee machine, toaster, kettle, pots and pans etc. Should you need anything else, please ask, as we may have it available. Selbhorn has a modern wet room, which will get wet! Please use the floor squeegee to help dry the floor quicker, and if you open the window after showering, it only takes 30 minutes to dry. The hot water does take approx 2 mins to reach the top floor.
The sofa turns into a double sofa bed, and there is bedding stored underneath, should you need it. If you need any help, or not sure how it works, please ask. Please use the waterproof mattress protector under the sheet to protect the sofa. There is a single child’s trundle bed underneath the single bed in the living area.
Apartment Aberg is on the first floor, and sleeps up to 5 people. There is a king sized bed in the bedroom, a king sized bed in the living area, and a single bed in the bedroom.
Hopefully you will find the kitchen equipped with everything you require. Should you need anything else, please ask, as we may have it available! There is a 2 ring hob, fridge with freezer compartment and combi oven, which can be used as an oven, microwave or grill. There are instructions on how to use it in the apartment. Please ensure that you remove the metal elements before using the microwave.
Apartment Hochkeil is on the first floor, and sleeps up to 4 people. There is a king size bed in the bedroom, and a double sofa bed in the living area. There is bedding under the sofa bed. Please ensure you fit the waterproof mattress protector under the sheet on the sofa bed.
The kitchen contains a 2 ring hob, a fridge with freezer compartment, a microwave, a filter coffee machine, toaster, kettle, and pots and pans etc. If there is anything missing, or anything you need please let us know!
There is wifi available which is free to use – the network connection is Haus Schneeberg and the wireless key can be found in the information folder in your apartment. Please let us know if you experience any problems.
We offer a breadservice at Haus Schneeberg. Please ask us about this if you are interested!
Order your bread rolls by 4pm the day before, and your rolls will be delivered to your apartment door by 7.45am
Please note, on a Sunday, there is a minimum €10 order charge
Rubbish / Bins
We would be very grateful if you could separate your rubbish into the following bins:
Papier/Karton – Paper / Cardboard
Bio – Food waste
Glas – Glass
Gelbe Sac – Plastic, tins, tetrapacs, metal
Rest Müll – anything else.
When your bins are full, please empty them in the bins inside the garage, just in front of the parking area.
We come in to the apartments to water the balcony flowers – on a daily basis in summer, and once or twice a week in winter. If you do not wish us to enter the apartment, you can water the flowers yourself. We can provide a watering can for this. Please ask us.
For the comfort of all our guests, Haus Schneeberg is a non smoking house. If you would like to smoke, please feel free to use the balcony, where you will find ashtrays provided.
Towels and Linen
One set of towels and linen are included in the apartment per person per week, however, if you do need further towels or linen, please ask.
Additional pillows and blankets etc are available on request
We welcome your furry member of the family!
We do allow one dog, or 2 small dogs, over 9 months old, per apartment to stay, subject to prior agreement with us. There is a €25 cost per stay for this. We do ask for you not to leave your dog alone in the apartment – we have had experience with dogs that have been anxious when left alone, and have caused damage to the apartments. For the comfort of all guests, please do not allow your dog on the furniture. There is a path across the road (the skiweg) where you can take your dog for a walk. Doggie bags are provided free of charge by the council.
TV and DVD player
There is a flat screen TV in all apartments, and Satellite TV in all apartments – we use Astra 1 Satellite. Please note that there are only satellite channels. If you cannot access, please change the source on the TV remote to one of the HDMI sockets to pick up the satellite channels. We do have a DVD player available to borrow, please ask us. We also have a selection of English DVDs which you are welcome to borrow. Key Satellite Channels:
- 1 Das Erste
- 2 ZDF
- 3 RTL
- 6 VOX
- 8 RTL 2
- 11 Sport 1
- 12 Eurosport
- 14 Kika
- 35 Das Vierte
- 92 Sky news International
- 102 ORF2
- 110 France 24
- 115 TV Monde Europe
- 116 CNBC Europe
- 146 BBC World
Babies and Infants
We have a travel cot, and high chair available for families with infants. Please enquire about this before arrival so we can reserve this for your stay. Please note that it is subject to availability. We do not provide bedding for the cot, so please ensure you bring your own bedding. If you request to use this, it is at your own risk. Please check you are happy that it is safe and has been put up correctly
Family Room and Games
You can use the breakfast room as a family room to eat in a larger group, or to play games. Please feel free to use the family room, but please leave it as you found it! In winter, you will just need to let us know so we can turn up the heating for you.
Washing and Drying clothes
We do have a washing machine and tumble drier available at an additional cost of €5 per load for a wash, including detergent, and €5 per load for a tumble dry. Please ask about this service. There is also a drying rack in every apartment.
Damages and breakages
We understand that accidents happen! We do not take a security / damage deposit, but we do expect that any damage or breakages are paid for before you leave. We don’t mind a broken glass/plate or two though!
If you can let us know as soon as anything happens so we can inspect the damage and try to minimise any costs. Please do not leave it until the day you leave, as if it affects the stay of the guests that arrive after you, we will have to charge for that too.
On some days, we have a quick turnaround time on changeover day, so unable to spend time fixing anything that has been damaged. We are sure that you would not like to arrive to find any damage in the apartment!
You are welcome to use the garden either to build a snowman / iglu in winter, or to enjoy the sunshine in the summer. In the summer, we have tables and chairs, and sunshade available for you to sit outside, and there is a gas BBQ available for you to use, subject to availability.
There is an additional cost for the BBQ of €10 to cover the use of gas and cleaning. Please let us know in advance if you wish to use the BBQ so we can confirm availability.
If there is a larger group, we can organise another table to be put outside so you can all eat together – please ask us about this.
Ski, snowboard, boot and bike storage
In the cellar, there is a ski and boot storage room, which has a heated ski boot drier, and is accessed via the garden.
You can also store bikes in this area.
Please ensure you lock the door and switch off all the lights before leaving.
We have some sledges available for use for guests so you can try out the Rodelbahns in the village, or use them to just to get around more easily in the snow! There is a 5km long rodelbahn in the village which starts at the Kopphütte. You can get the bus up towards Arthurhaus, then walk approx 20 minutes to the Kopphütte, and then sledge down to the village. Alternatively, there is a smaller rodelbahn across the road from Haus Schneeberg – just off the Skiweg. You can also walk up to Pausbauer in the village, have a drink, or a meal, and sledge down afterwards!
We are very proud to be a Hochkönig Card accommodation partner! We pay the local tourist information office for membership to this exclusive club, so you can benefit from the advantages and offers it provides! In summer, you could save over €100 per family per night’s stay by using the mountain lifts, swimming pool and hiking bus! To see all the benefits it provides, click here
It is always sad to see our guests go! Sadly, all good things must come to an end! Check out is by 10am. We ask you to please leave the apartment as you found it. A cleaning fee is included in your total price, and it covers washing of linen, towels, floors and bathrooms. Please leave the key in the back of the door, and don’t forget to say goodbye!
We hope you had a lovely stay with us. If you did, then we’d really appreciate it if you could leave us an online review, either here on Google or on our website (you should receive an email requesting a review a day or 2 after your stay with us). We would love you to rate us (hopefully) 5 stars, and write a sentence or two about what you liked the best during your stay.
Was it the comfortable bed? Or the location? Or maybe it was somewhere you visited that you would want to recommend.
If you are unable to leave us 5 stars, please don’t hesitate to contact us first to let us know why – you are key to helping our next guests to have a wonderful time.
Thank you so much!
Remember, if you didn’t book direct this time, you can save money by booking direct on our website for your next visit! Just click here to book direct!
Stay in Touch!
You can continue to follow us on social media to find out what is going on in the area
You can also sign up to our email list, which where we will send you updates and special offers – be the first to know when we are offering something new! You also get a discount code you can use for your next stay with us
Out and About
The ski bus is free and the bus stop is less than 100m from Haus Schneeberg –the stop is called Gemeindeamt (Council Office). There is a timetable available in the information booklets on the landing area. The buses tend to be every half hour in the morning and afternoon, but less frequent over lunchtime, so do remember to check! If you are heading up to the main ski area – Karbachalm Kabinenbahn, you should use the bus stop on this side of the road, and you can take any bus. If you are heading up to Hochkeil Ski area, then you will need to cross the road and take the bus that is going to Arthurhaus.
Please note that the buses are very busy in peak periods between 8.45 and 9.35, and occasionally do not stop if they are too full. It may be best therefore to try and avoid this period.
There is a ski path, the Skiweg, that takes you from the bottom of the car park at Karbachalm to the village Mill across the stream from Haus Schneeberg. This is an excellent alternative to taking the bus on the way home as it is downhill most of the way, subject to snow conditions being favourable!
Ski, Snowboard and Boot hire
There are a number of ski hire shops in Mühlbach village and at the main gondola station. It is cheaper to book online at least 2 weeks before your stay. There is one ski shop in the village – Sportstadl, approx 400m from the house. There are 2 ski hire shops based up at the gondola station – about 750m from the house – Sport Klaus and Juss. You can also store your skis at the base of the gondola station for an extra cost.
They also hire helmets.
The Mühlbach ski school offers ski lessons for all abilities, and offers “Schispielen” (Ski play) for younger children. The ski school will take children from the age of 3. The village ski school is located in Sport Klaus, at the gondola base station. You can book your ski lessons via this link to Sport Klaus.
We suggest you book your ski lessons at least 2 weeks before, particularly in peak periods (New year and February)
The Hochkönig Ski Area
There are 2 ski areas in the Hochkönig ski area – Hochkeil, and the larger ski area which starts at the Karbachalm Kabinenbahn in Mühlbach.
Hochkeil Ski Area
Hochkeil sits under the beautiful Mandlwand mountain. It is fantastic for beginners and families, and it is also great for off piste. You can take the bus that goes up to Arthurhaus to get there. The area is great for families and sledging and there is also a cross country piste there.
For the more experienced skiers, there is an off piste run that takes you all the way down to Bischofshofen in the valley. You can take the ski bus back up from near the Merkur supermarket in the town (at the car park, turn right to go down the hill into town). Hochkeil is only a small area, but we recommend you give it a go at some point during your stay. The best time is the weekend as the main ski area gets extremely busy with locals coming up for the day, and Hochkeil remains fairly quiet in comparison. Note that the lifts are either T bars or button lifts.
Hochkönig Ski Area
Karbachalm Kabinenbahn takes you onto the main ski area, and you can do the Königstour which takes you all the way to Maria Alm and back. Note that the runs down to Dienten are mainly red, and are quite steep so ensure that you’re ability is sufficient before attempting these! There are usually blue paths you can take to avoid the steeper slopes.
There are ski maps available in the landing area, and if you have any questions, please ask.
If you buy the ski pass for the full area, it is also valid for the whole of the Ski Amade area with over 760km of pistes. You can see which resorts are covered on the back of the ski map, but they include Schladming, Flachau, Gastein, among many others. If you want to take a trip to Kaprun / Kitzbuhel during your stay, you should buy the Super ski pass.
The resort is excellent for families with young children as children under 6 are free, children up to 16 years are half price, and there is a discount for youths. For families with more than 2 children, the third one goes free with a family pass.
There are also great deals for families from mid March till the end of season where children up to the age of 15 ski for free
Most of the mountain huts have après ski, and you will find a few of the bars in the village also get busy after the ski lifts close! Some of the mountain huts open till late on Wednesday evenings, and Zapferlalm is the place to be when it gets dark! There is a night club which is open till the early hours for those of you wanting to extend the après ski– located in the Almrausch bar (open in winter only). Please think of other guests and neighbours when returning home late at night and keep noise to a minimum.
Off the slopes
There are lots of activities in the summer, including hiking, biking, mountaineering. The hiking bus runs from Arthurhaus to Saalfelden in the summer, and is free with the Hochkönig Card- timetables are on the landing.
The gondola runs every day except Tues and Thurs from mid May – mid Sept, and runs Mon, Weds, Sat, Sun from mid Sept – mid Oct. Natrun lift in Maria Alm is open every day until end October.
In the village there is an outdoor swimming pool, tennis courts, copper mining museum, petting zoos, themed trails, bike hire shop. There is also a great children’s playground 100m for the house with a zipline and lots of other adventures!
The swimming pool is open from last week in May until around 10th September. It is solar heated, and has a slide, a cafe, and sunbathing area. It is open from 9am – 7pm in July and August and from 10am – 7pm other months. It is generally closed in poor weather. There is a larger swimming pool, which tends to be slightly warmer, in Maria Alm.
Further afield there are climbing walls, slackline, archery, mountain carts, Toni’s Alpine meadow trail, Natrun adventure mountain, Alpine toboggan, crazy golf. Please see the brochures on the landing, or ask us for more information.
There are also lots of attractions to see and visit in the area such as Hohenwerfen castle, Eisriesenwelt (ice caves), Salzburg, Salt mines, Königsee, Hallstadt, If you are visiting a number of places, it may be worth buying the Salzburgerland card, which gives you discounts on many of the popular sights.
For more information, see our website page on sightseeing.
Spas / Thermen
There are a few spas in the area – all of them are large and have plenty of swimming activities for children as well as adults. The sauna areas tend to be adult only. The nearest ones are in Golling – Aqua Salza, and Altenmarkt – Therme Amade, which has a wave pool, and slides. Then Alpentherme in Badhofgastein is approx 40 min drive (in picture)
Mühlbach am Hochkönig Village
There is a good range of shops in the village and in general they are open from around 8.30am to 6pm, but some shops close over lunch time – this can be anytime between 12 and 3pm. Most shops are closed on Sundays, except the bakery (only open on Sun during high season) and ski hire shops The main shops are:
Spar supermarket open 7am – 6pm, closed on Sundays and public holidays (except in peak perriods – open Sunday afternoon)
Bauer Bakery and cafe open 6.00am – 5pm, Mon – Sat and 7.00 – 12pm Sun (low season – closed on Sundays)
Drogerie – open 9-12 and 3-6pm Mon – Sat
Sparkasse Bank – Open Monday, Wednesday and Friday mornings only, with 24 hour cash machines
Tabak – tobacconist, and also sells newspapers and small gifts
The bike hire shop is open 6-7pm, but if you need a bike outside of these hours, let us know and we can contact the manager for you. There is now a bike hire shop in Sport Klaus up at Karbachalm Kabinenbahn which is open every day.
Tourist information office- this is generally open weekdays, and Saturday morning.
If you are arriving late on a Saturday, and would like us to get a welcome pack of food in for you, please let us know at least 2 days before. Breakfast and bread service need to be ordered by 4.00pm for the next day. You can message us before you arrive and ask us to order some bread for you for the next morning!
There are a number of mountain restaurants, and restaurants in the village. Check out our recommendations on our google maps recommendations above! But to summarise, most restaurants serve traditional Austrian food, and pizzas. Mesnerhaus has a younger vibe, Zum Steirer does some great restaurant quality specials, and Anderlwirts Almstubl does great traditional Austrian food. The Alpenrose also has a great choice menu and does some buffet evenings.
Scheppal Alm is a little further affield, being at the carpark above the Karbachalm gondola, but is also open in the evening, and has a great menu!
For a very traditional evening out, how about a cheese fondue to at the Schweizerhütte, up at Arthurhaus? You feel like you are being served in someone’s house, and it is a great evening out!
See our blog on our favourite restaurants in the village here
For mountain restaurants, see our blog on our favourite huts!
We can also recommend some restaurants further affield if you want to try something a bit different or special!
Doctor and Emergency services
Hopefully, you will not need to see a doctor during your stay here, but if you do, there is a doctor’s surgery behind the Gemeindeamt (council building by the bus stop) in the village. They also have a pharmacy there if you need any medication. You will need to show your European Health card, and passport. Opening hours are: Tues, Weds, Fri 7.30am – 11.30am, Mon and Thurs 3pm -7pm
In an emergency, you should call the following numbers:
112 General emergency call
140 Mountain rescue
144 Medical emergency
The nearest hospital in Schwarzach, approx 30 mins drive. In our experience, the hospital is extremely good and efficient.
For covid 19 testing, see more information here
If there are any further questions you have, please do not hesitate to ask – contact us through the message function, or through the contact form here.
If you have any feedback for us on how your stay could be even better, please let us know.
We wish you a very pleasant stay!
Jérôme and Alison