Skip to content

Haus Schneeberg

haus schneeberg

You can trust us

We understand that by booking direct with us, you are putting your trust in us to deliver you the best experience, not just during your stay at Haus Schneeberg, but from the moment you land on our website, until you arrive back at home following your stay with us.

We hope that the infomation below helps to deliver that trust, and gives you the confidence to book direct with us, which will save you money, and give you an even better overall experience!

See more about each area below:

  1. Our credentials
  2. Current entry requirements and restrictions 
  3. New Cleaning regime
  4. Cancellation policy

Our Credentials

We (Jerome and Alison) have been running Haus Schneeberg since the beginning of 2013, and so we know the area extremely well.  We have many repeat guests, some have been visiting us for 7 years now!.  You can find our more about us here.

We offer payment by credit card, or bank transfer – whichever payment method suits you best, and we guarantee that you will get the best price by booking with us direct, and of course the best service!  You can find out more about the #bookdirect movement and the benefits of booking direct here.

Our guests love it here – you can see all of our reviews here.  We are Superhosts, and have high review scores on all of the booking portals we are present on.  During the corona virus pandemic, we were praised by our customers for how quickly we organised refunds and / or moving dates to ensure the process was smooth, quick and worry free.

We are present on social media on Facebook, Youtube and Instagram.  You can follow us and see everything going on in the area by clicking the links in the footer at the bottom of the page!

We suggest you sign up for our newsletter to get the lastest updates and news.  You can sign up in the footer at the bottom of the page.

Current entry requirements to Austria

From 16th May 2022, there are no longer any covid entry restrictions into Austria!

Current measures once in Austria

From 1st June 2022, nearly all corona measures have been removed.

FFP2 masks are required in doctors, hospitals and care settings.

Check in

Once you arrive, we will greet you personally, and show you to your apartment.  

Contactless check in is possible if you prefer this – please let us know and we can provide a code for you to enter the property

Hand sanitiser is available for you.  

New Cleaning Regime

In light of the Corona Virus outbreak, we have updated our cleaning regime to include the following:

  • Sanitise all keys on departure
  • Steam cleaning of all soft furnishings, followed by a disinfectant spray
  • Clean all hard surfaces, and then sanitise with disinfectant
  • Sanitise all common contact points daily with disinfectant eg light switches, door handles
  • Plus the normal cleaning regime, that guests score us very highly on!

Cancellation Policy

We highly recomend you buy travel cancellation insurance in case you are unable to stay with us.

We have made this easy by providing a link below where you can purchase your insurance!  Other insurance companies are available, please ensure this travel insurance fits your needs before purchase.

Our revised policy for bookings from 16th January 2023

  • Deposit of 30% payable on booking to secure the booking
  • €25 of deposit is an admin and remarketing fee, and is non refundable, remainder of deposit is refundable up to 90 days before arrival
  • Balance due 14 days before arrival
  • Opportunity to purchase travel cancellation insurance in case of corona virus or any other illness – cost starts at 5% of your holiday price.  For more information, see the links below

Please note that if you have booked with an online travel agent, the cancellation policy as per your booking applies.  This cancellation policy is for direct bookings only.

Please note that if you, or one of your party, does not want to travel for any reason, or cannot travel due to any illness, or from contracting corona virus, or having to quarantine due to being in contact with someone with corona virus, or are unable to stay due to your vaccination / covid status, you will not be entitled to a refund.

We recommend you take out cancellation travel insurance to cover you for this, and details on  suggested travel insurance, that costs from as little as 5% of your stay, are below.

This insurance does offer cancellation cover in case of you needing to cancel due to specific instances for corona virus, including contracting corona virus before travel, or having symptoms before travel.  Please make sure you read and understand the policy in full before committing, and make sure the policy is correct for you.  You are insured immediately if you take the insurance out within 3 days of making a booking with us.  If you take the policy out more than 3 days after booking, you are covered from 10 days after signing the policy.  Please note that the policy is with Europaeische Reiseversicherung, and not with ourselves, and any claims should be directly with the insurance company.  

Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in English, and the link to get a quote and book travel insurance in English is here

Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in German, and the link to get a quote and book travel insurance in German is here

Please note that if you book with an online travel agent, their cancellation policy will apply

Cancellation Policy

The applicable cancellation policy depends on when you booked, and is stated on your reservation. Applicable for direct bookings only

Cancellation terms for bookings from 16th January 2023


Deposit of 30% required to secure booking

€25 non refundable, balance refundable up to 90 days before arrival

Balance due 14 days before arrival

If you cancel within 14 days of arrival, no refund will be applicable

Travel insurance link provided above

Be protected!

We hope that this has given you the trust to book your stay with us at Haus Schneeberg, and we look forward to welcoming you soon!