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Haus Schneeberg

covid 19

You can trust us

We understand that by booking direct with us, you are putting your trust in us to deliver you the best experience, not just during your stay at Haus Schneeberg, but from the moment you land on our website, until you arrive back at home following your stay with us.

We hope that the infomation below helps to deliver that trust, and gives you the confidence to book direct with us, which will save you money, and give you an even better overall experience!

See more about each area below:

  1. Our credentials
  2. Current entry requirements and restrictions due to Covid 19
  3. New Cleaning regime
  4. New worry free cancellation policy
  5. Other corona virus measures in place in resort

Our Credentials

We (Jerome and Alison) have been running Haus Schneeberg since the beginning of 2013, and so we know the area extremely well.  We have many repeat guests, some have been visiting us for 7 years now!.  You can find our more about us here.

We offer payment by credit card, or bank transfer – whichever payment method suits you best, and we guarantee that you will get the best price by booking with us direct, and of course the best service!  You can find out more about the #bookdirect movement and the benefits of booking direct here.

Our guests love it here – you can see all of our reviews here.  We are Superhosts, and have high review scores on all of the booking portals we are present on.  During the corona virus pandemic, we have been praised by our customers for how quickly we organised refunds and / or moving dates to ensure the process was smooth, quick and worry free.

We are present on social media on Facebook, Youtube and Instagram.  You can follow us and see everything going on in the area by clicking the links in the footer at the bottom of the page!

We suggest you sign up for our newsletter to get the lastest updates and news.  When you sign up, you also get a promo code that you can use for your next stay with us. You can sign up in the footer at the bottom of the page.

Current entry requirements to Austria

From 16th May 2022, there are no longer any covid entry restrictions into Austria!

Current measures once in Austria

From 1st June, nearly all corona measures have been removed.

FFP2 masks are required in doctors, hospitals and care settings.

3G is also required in care settings (hospitals, care homes)

All “G” access where required, is required from age of 12 years old.

3G access definition:

Vaccinated  – Valid for six months after the 2nd vaccination, after which a 3rd dose is required for a valid certificate, transition period of three weeks.  For Janssen vaccinated persons, a second dose is required from 03/01/2022.  See more detail here  for which vaccines are approved

Recovered – PCR positive test certificate valid for up to 180 days

Tested – PCR test (72 hours), antigen test (48 hours)

Check in

Once you arrive, we will greet you personally, and show you to your apartment.  

Contactless check in is possible if you prefer this – please let us know and we can provide a code for you to enter the property

Hand sanitiser is available for you at the front door.  

New Cleaning Regime

In light of the Corona Virus outbreak, we have updated our cleaning regime to include the following:

  • Sanitise all keys on departure
  • Steam cleaning of all soft furnishings, followed by a disinfectant spray
  • Clean all hard surfaces, and then sanitise with disinfectant
  • Sanitise all common contact points daily with disinfectant eg light switches, door handles
  • Plus the normal cleaning regime, that guests score us very highly on!

Corona Cancellation Policy

We offer a worry free cancellation policy for those that book direct with us- we offer refunds in case of government travel warnings, and lockdowns!

Our revised Corona policy for bookings from 14th January 2022

  • Deposit of 30% payable on booking to secure the booking
  • €25 of deposit is an admin fee, and is non refundable, remainder of deposit is refundable up to 30 days before arrival
  • Balance due 14 days before arrival
  • Free cancellation up to 7 days before arrival in case of a change in government regulations / travel warning / lockdown since the first payment was made, that is due to corona virus (minus the admin fee)
  • Free change of dates / voucher if you need to cancel less than 7 days before arrival due to a government travel warning / lockdown due to corona virus
  • Opportunity to purchase travel cancellation insurance in case of corona virus or any other illness – cost starts at 5% of your holiday price.  For more information, see the links below

Please note that if you have booked with an online travel agent, the cancellation policy as per your booking applies.  This cancellation policy is for direct bookings only.

In light of the Corona Virus Outbreak, and the potential ongoing uncertainty, we have adjusted out cancellation policies going forward.

Please note that if you, or one of your party, does not want to travel for any reason, or cannot travel due to any illness, or from contracting corona virus, or having to quarantine due to being in contact with someone with corona virus, or are unable to stay due to your vaccination / covid status, you will not be entitled to a refund.

We recommend you take out cancellation travel insurance to cover you for this, and details on  suggested travel insurance, that costs from as little as 5% of your stay, are below.

This insurance does offer cancellation cover in case of you needing to cancel due to specific instances for corona virus, including contracting corona virus before travel, or having symptoms before travel.  Please make sure you read and understand the policy in full before committing, and make sure the policy is correct for you.  You are insured immediately if you take the insurance out within 3 days of making a booking with us.  If you take the policy out more than 3 days after booking, you are covered from 10 days after signing the policy.  Please note that the policy is with Europaeische Reiseversicherung, and not with ourselves, and any claims should be directly with the insurance company.  

Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in English, and the link to get a quote and book travel insurance in English is here

Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in German, and the link to get a quote and book travel insurance in German is here

If the current restrictions are extended further, we will continue to review our policy in line.  If you do have any concerns, please contact us


Please note that if you book with an online travel agent, their cancellation policy will apply

Scroll down below to see detail of any in resort restrictions!

Cancellation Policy

The applicable cancellation policy depends on when you booked, and is stated on your reservation. Applicable for direct bookings only

Cancellation terms for bookings from 14th January 2022


Deposit of 30% required to secure booking

€25 non refundable, balance refundable up to 30 days before arrival

Balance due 14 days before arrival

Refunds available for new corona virus travel warnings / lockdowns

Free change of dates / voucher if you need to cancel less than 7 days before arrvial due to a new government travel warning

Other measures in place due to Corona Virus

From 5th March 2022, there are still some measures still in place in Austria that you do need to take note of and adhere to:

  • There is disinfectant outside the house to disinfect your hands prior to entry 
  • Please ensure you continue to wash your hands regularly, particularly on entry into your apartment
  • Please bring a FFP2 mask with you  – currently needed in doctors, hospitals and care settings.
  • No restrictions on entry to night clubs, accommodation, restaurants 
  • If you develop covid symptoms before you travel, please do not leave home, but organise a test .
  • If you develop symptoms whilst here, please let us know, and call 1450 to organise a covid test.  You should consider leaving as soon as possible if you are able to travel.
  • Ski Amade covid measures – for the covid measures click here 

We hope that this has given you the trust to book your stay with us at Haus Schneeberg, and we look forward to welcoming you soon!