Please note that if you have booked with an online travel agent, the cancellation policy as per your booking applies. This cancellation policy is for direct bookings only.
In light of the Corona Virus Outbreak, and the potential ongoing uncertainty, we have adjusted out cancellation policies going forward.
Please note that if you, or one of your party, does not want to travel for any reason, or cannot travel due to any illness, or from contracting corona virus, or having to quarantine due to being in contact with someone with corona virus, or are unable to stay due to your vaccination / covid status, you will not be entitled to a refund.
We recommend you take out cancellation travel insurance to cover you for this, and details on suggested travel insurance, that costs from as little as 5% of your stay, are below.
This insurance does offer cancellation cover in case of you needing to cancel due to specific instances for corona virus, including contracting corona virus before travel, or having symptoms before travel. Please make sure you read and understand the policy in full before committing, and make sure the policy is correct for you. You are insured immediately if you take the insurance out within 3 days of making a booking with us. If you take the policy out more than 3 days after booking, you are covered from 10 days after signing the policy. Please note that the policy is with Europaeische Reiseversicherung, and not with ourselves, and any claims should be directly with the insurance company.
Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in English, and the link to get a quote and book travel insurance in English is here
Click these links for detail of travel insurance for Plus cancellation insurance and for Premium Cancellation insurance in German, and the link to get a quote and book travel insurance in German is here