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Haus Schneeberg

haus schneeberg

Terms and Conditions

  1. When booking with us, or through any agent or Online Travel Agent (OTA), you are agreeing to be bound by our terms and conditions.
  2. We live on site and are here to help you enjoy your holiday as much as possible. Please let us know immediately if you are unhappy with anything during your stay, so we can try and rectify as early as possible. No refunds will be given for any matter not brought to our attention during your stay.
  3. Deposits and Cancellations – When booking direct, our standard policy is to take a 30% deposit on booking.  €25 is non refundable, and covers admin and remarketing costs. If you cancel more than 90 days before arrival, 30% less €25 will be refunded to you.  If you cancel less than 90 days but more than 14 days before arrival, the 30% deposit will not be refunded. The balance is payable 14 days before arrival. If you cancel less than 14 days before arrival, there will be no refund.  For last minute bookings (up to 14 days before arrival), payment is required in full on reservation, and is non refundable.
  4. Travel cancellation insurance.  Please note that if you, or one of your party, does not want to travel for any reason, or cannot travel due to any illness, or from contracting corona virus, or having to quarantine due to being in contact with someone with corona virus, or are unable to stay due to your vaccination / covid status, you will not be entitled to a refund.

    We advise all guests to take out travel insurance immediately after booking.  You can book travel cancellation insurance via a link we provide, which is a company that has been recommended by the Hochkönig Tourist Information office.  This insurance does offer cancellation cover in case of you needing to cancel due to specific instances for corona virus.  Please make sure you read and understand the policy in full before committing, and make sure the policy is correct for you.  You are insured immediately if you take the insurance out within 5 days of making a booking with us.  If you take the policy out more than 5 days after booking, you are covered from 10 days after signing the policy.  Please note that the policy is with Europaeische Reiseversicherung, and not with ourselves, and any claims should be directly with the insurance company.  The links to buy are – in English, Travel Insurance  and in German, Reiseversicherung 

  5. Restrictions during Corona Virus – you are advised to check government regulations regularly as they can change frequently.  If you cannot comply with government regulations in order to enter accommodation in Austria, we will be unable to allow entry, and no refund will be due.  Please note that we will not refund due to government changes in regulations of other facilities / venues / activities.
  6. Refunds during Corona Virus –  should your holiday be cancelled as we cannot honour the booking due to not being open, then we will offer to move your holiday to other dates, or provide a voucher for the monies paid, to be used at a later date.  If neither of these options are suitable,  a full refund will be given.  If however you must cancel the booking as you are unable to travel to us, and we are open to honour the booking, then the standard terms and conditions of your booking apply.  Please refer to your travel insurance in this instance.
  7. For Online Travel Agent bookings, please refer to the cancellation policy on your reservation confirmation.
  8. No Show – A no show is charged at the full booking cost. If you have booked on a non refundable rate, no refunds will be given.
  9. Damages and keys – Valid credit card details will be required on arrival as a security deposit for any apartment damage and/or balances, if deposit has not been taken by an Online Travel Agent.  We understand that accidents can happen. You are liable to pay for the cost of any damages or breakages during your stay.  Please let us know of any breakages, loss of keys or damage as soon as it occurs. You are liable for the cost of any damage and loss of keys (€25 per set). By letting us know of any damage or loss as soon as it occurs, we can try to minimise this cost with you. 
  10. Tourist Tax – There is an additional tourist tax of €2 per person over 14 per night, to pay in cash on arrival, if you have not paid this before arrival.
  11. Registration – You are legally required to complete a registration form by the Austrian government. This document is sent to you as soon as a booking is made, and must be completed within a week of reservation. This must include details of all guests that are planning to stay. Please refer to our privacy policy for how this data will be used.
  12. Towels and linen – The total price includes one set of linen and towels per person per stay, and final cleaning charge.  Additional linen and towels are available upon request for an additional charge.
  13. Cleaning – Whilst a final cleaning charge is included in the total cost, this covers cleaning of floors and bathrooms and linen and towels. We expect you to leave the apartment in the same condition as when you arrived. We reserve the right to charge for additional cleaning if necessary.
  14. Minimum stay – Our standard minimum stay is 2 nights.  This does change depending on the season.
  15. Smoking – The house is non smoking throughout. Guests are allowed to smoke on the balcony. If it is believed that guests have smoked in the apartments you will be asked to leave immediately and will be liable to a charge of €200 for deep cleaning.
  16. Dogs – Dogs over 9 months old may be allowed, upon request, with a maximum of 1 dog per apartment, or 2 small dogs (with prior agreement). There is an additional charge of €25 per stay per pet.  Please do not let your dog on the furniture. There will be additional charges levied if pets have been allowed on furniture to cover the cost of the additional cleaning.  Dogs should not be left in the apartment on their own for longer than an hour.  As part of these terms, you agree that you will pay for any extra cleaning or damage caused by your dog, before departure.
  17. Travel cot – We have a travel cot available for use by guests, for your convenience. If you request to use this, it is at your own risk. Please check you are happy that it is safe and has been put up correctly. We are not responsible for any accidents or incidents due to the use of the cot.
  18. Noise – We ask you to be respectful of other guests, and our neighbours. Any excessive noise, or disruptive behaviour may result in asking for you to leave, without refund.
  19. Check in and Check out – Check in is from 3pm – 8pm and check out is by 10am. We do have a room available to leave your luggage and change if you are arriving or leaving outside of these times. Please enquire about this service.  It may be possible to check in and out outside of these times, for an additional cost, and subject to availability.  Please enquire about this.
  20. Access – During your stay we reserve the right to enter the accommodation at any time for reasonable purpose (housekeeping, watering balcony flowers, maintenance or repairs, inspection).
  21. Occupancy – Your cost is based on the occupancy declared on reservation.  Any additional guests must be paid for, and must be declared, and confirmed with the owners before arrival. Maximum occupancy limits are strictly enforced. If maximum occupancy is exceeded, you may be required to check out immediately without refund or adjustment.
  22. Safety – The pathway in the parking area is uneven and road up to the house and parking area can be icy in winter months, and it is possible that snow may fall from the roofs of properties. Please ensure you take adequate precautions to remain safe and avoid injury. We cannot be held responsible for any injuries incurred as a result.
  23. Families – Families with children are welcomed! No matter how much care is taken, the apartment and the house can never be completely childproof. The owners cannot be held responsible for any accidents occurring within the apartment or the grounds of the house. It is the parent’s responsibility to ensure their children are safe and supervised at all times.
  24. Equipment – We do everything necessary to keep all equipment in the apartment in good working order. However, it is impossible to guarantee that all appliances, facilities, public utilities, etc. will be in working order at all times. We endeavour to correct reported problems, within the realms of our control, as quickly as possible. No refunds will be granted for maintenance or utility supply problems.
  25. Electric Cars – Unfortunately we do not have a facility to charge electric cars, and for safety and insurance purposes, no charging of electric cars is allowed on the property. The nearest electric car chargers are at the Karbachalm Kabinenbahn station, or in Bischofshofen  Check this site to find more electric chargers.

We hope you enjoy your stay with us at Haus Schneeberg, and remember we are here to help you enjoy your holiday, and make the most of your stay!

Updated 14th January 2023

Terms and conditions in PDF format

Terms and conditions to 14th Jan 2022


Haus Schneeberg

245, Mühlbach am Hochkönig

Mühlbach am Hochkönig,



Email [email protected]

Tel: 0043 664 2748603

VAT number ATU74039015


Business Owners:

Jerome Lebatard, Alison Carsley-Lebatard



Hochkönig Tourismus GmbH

Haus Schneeberg

Wiki images – sources shown under images and licences where appropriate

Pixabay free stock images



Texts, images and graphics on this page may only be used with the express permission of the owner.

All information and explanations on our website are non-binding. We take care for the correctness and completeness of the content no guarantee. None of the contents of these Internet pages can be liable to legal claims. If you notice any errors in the content, please contact us.

so that we can correct them. 

We do not identify with the content of the pages or Sub-pages that are linked to and assume no liability for them. If one of the pages we link to

have questionable content or are not requested by the respective site owner, the respective link will be deleted immediately.


Giveaway Terms and Conditions

  1. The promoter is Haus Schneeberg
  2. The competition is open to residents of Europe, aged 18 years or over except employees of Haus Schneeberg and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition. Please note we will not direct message you asking for any payment related to the competition. If you are contacted by direct message asking for payment for the giveaway, please report it to Facebook
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. The rules of the competition and how to enter are clearly stated in the Facebook post. The route to entry for the competition is to like the post only. To be entered into the competition you are not expected to like the Facebook page, share the post, comment or tag a friend. People can, of course, perform any of those social actions, but do so by their own free will.
  6. We have the right to allow more than one entry per competition at times. We will notify specifically on a Facebook post if this is the case.
  7. Closing date for entry will be stated in the post of the Facebook page. After this date, there are no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  11. The prize will be clearly stated in the Facebook Post. The prize is only valid for a 2 night stay in 2021, from mid March until 17th December, (but excluding July and August), and is subject to availability. The date of stay is to be agreed with the owners within 7 days of the prize being offered, and cannot be amended once agreed.
  12. The prize is as stated and no cash or other alternatives will be offered. The winner is allowed to choose who the prize is given to, and must inform the promoter within 7 days who will received the prize, with all names and dates of birth of people who will be staying. The prizes are not transferable after 7 days. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  13. Winners will be chosen at random via the software platform that we use
  14. The winner will be notified by Direct Message and/or email and within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner.
  15. The promoter will notify the winner when and where the prize can be collected. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  16. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, pandemic, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  17. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  18. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website
  20. The winner’s name will be available via our Facebook page
  21. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram, or any other Social Network. You are providing your information to Haus Schneeberg and not to any other party. The information provided will be used in conjunction with the Privacy Policy found on our website.